Types of Personal Information We Collect

When you use our services, you may choose to share information with us, including:

• Contact Information: Your name, physical address, telephone number, and email address.
• Order & Transaction Details: Billing and shipping information, as well as records related to your purchases and payments.
• Account Information: Your username, password, and security questions used to protect your account.
• Shopping Behavior: Products you browse, add to your cart, or save to your wishlist.
• Support Correspondence: Details you share when communicating with our customer service team.

Information Collected Automatically

We automatically collect certain usage information through cookies and similar tracking technologies, such as:

• Device and browser specifications
• Network and connection details
• Your IP address and how you interact with our website

Information Received from Third Parties

We may also obtain your personal information from trusted external sources, including:

• Platform and service providers that support our website, such as Shopify
• Payment processing services for validating transactions
• Advertising and analytics partners to better understand user behavior

How We Use Your Personal Information

Fulfilling Your Orders & Services

We use your information to process and ship your orders, handle returns or exchanges, and send notifications about your account or purchases.

Marketing & Personalization

Your data helps us create more relevant promotional emails, advertisements, and marketing content tailored to your preferences.

Security & Fraud Protection

We use your information to detect, prevent, and respond to potential fraud, unauthorized access, and other harmful activities.

Customer Service & Improvement

We rely on your details to answer your questions, provide assistance, and continuously improve our products and services.

Cookies and Tracking Technologies

We use cookies and similar tools to improve your browsing experience, analyze site usage, and deliver personalized advertisements. You can learn more about how Shopify uses cookies by reviewing the Shopify Cookie Policy.
You may adjust your cookie preferences through your browser settings. Please note that disabling cookies may limit certain functions of our website.

Sharing and Disclosure of Personal Information

We may share your personal information in the following situations:

• With trusted service providers, including payment processors and shipping carriers
• With business and marketing partners, including Shopify
• When required by law, regulation, or legal process, or to protect our legal rights
• In connection with business transfers such as mergers, acquisitions, or asset sales

In the past 12 months, we have shared contact details, order history, and browsing activity with our business partners and service providers for operational and marketing purposes.

User-Generated Content

Any content you submit publicly — such as product reviews — may be visible to other users. Please avoid including sensitive personal information in public posts.

Third-Party Links

Our website may contain links to external websites or platforms. konhill is not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe we have collected such data, please contact us to request deletion.

Data Security and Retention

We maintain reasonable security safeguards to protect your personal information. Despite our efforts, no electronic storage system or data transmission method is completely secure. We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access, review, or request a copy of your personal data
• Request correction or deletion of your information
• Restrict or object to certain data processing activities
• Withdraw your consent to data processing
• Opt out of marketing and promotional messages

To exercise these rights, contact us
We do not discriminate against anyone for exercising their privacy rights.

Complaints

If you have concerns or complaints about our data practices, please contact us directly. If you are not satisfied with our response, you may contact your local data protection authority.

International Users

Your personal information may be transferred, stored, or processed outside your home country, including in the United States. We use appropriate safeguards to ensure such transfers comply with applicable data protection laws.

Hong Kong CULINK International Limited

UNIT E01,10/F, WONG KING INDUSTRIAL BUILDING, 2-4,TAI YAU STREET, KOWLOON, HONG KONG